Privacy Policy
Your privacy matters. This is a placeholder privacy notice written so it can be reviewed and finalised by Lionstep Care and its legal adviser before launch.
This is a placeholder policy. It must be reviewed and finalised by the business owner / legal adviser to ensure it reflects actual practice and applicable Australian privacy requirements before production use.
What information we collect
When you submit the enquiry form or otherwise contact us, we collect the information you provide — such as your first and last name, email address, phone number, preferred language, enquiry or service type, suburb, state, preferred contact method, your message, and your consent tick. Each submission is emailed to our team and also saved as a record in a protected, non-public folder on our web server so we can respond to you.
How we use your information
- To respond to your enquiry and provide support
- To communicate with you about services you've asked about
- To improve our services and website
Sensitive information
Please avoid sending sensitive medical or health information through website forms. Where such information is genuinely needed for your supports, we'll arrange a more appropriate and secure way to collect it with you.
Disclosure to third parties
We do not sell your personal information. We may share it with trusted service providers who help us operate, or where we're required to by law — always with appropriate safeguards.
Data retention and security
Enquiry records are stored in a protected folder on our web server that is blocked from direct access over the internet. We keep personal information only for as long as necessary to respond and for our legitimate records, then securely delete it, and we take reasonable steps to protect it. Detailed retention and security practices will be confirmed before launch.
Your rights
You can ask to access or correct the personal information we hold about you. Contact details for privacy enquiries will be confirmed by Lionstep Care.
Cookies and analytics
This is a static website. Any analytics or cookies used in the future will be disclosed here along with how to manage your preferences.